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UNJUSTIFIABLY OVER PRICED! Today I was charged £15 to remove a link from my watch bracelet (a routine job which took under 5 minutes). The next shop I walked into wanted £3!! I returned to pick up the watch and asked why I had been charged so much - the reply was: "well you paid it at the time so should have looked around, it's a complicated procedure requiring specialist tools". I have since done what he recommended and the most expensive place I can find charges £10. This mark up is completely unjustifiable and certainly not compensated for by the brusque if not directly rude customer service. We have had great specialist work done in the past but steer clear for routine jobs.

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