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Personally I found the staff in this shop to be rude und unhelpful. I was charged £45 to reduce my engagement ring by one size. I was promised it would be ready within 24 hours but when I returned to collect it they refused to let me have it back until their "settings guy" had looked at it - which would take another 2 days. They offered no apology or explaination for the extra time and behaved patronisingly towards me. I definitely won't be shopping here again.    10-01-13
Tags: Rude, unhelpful

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